which

I never wanted them. Their internet is expensive and not reliable, and their bundle prices are excessive for what you get, which isn't actually what I wanted. Service, not so great. The customer service representatives lie kind of a lot (my favorite: I had one tell me the day CNN was talking about their network going down for the entire east coast that there were no known issues so the problem was with my machine). Unfortunately, it's the only high speed internet my neighborhood was wired for.

But I don't think I quite got how they got to be one of the most hated companies in America until the day after I cancelled my service, when I got a phone call from a retention specialist who identified himself as "a lawyer with Time Warner Cable" who wanted to talk about "issues with my cancellation."

I've been paying extra for service for the last five months because renewing our bundle would have left us paying a penalty when we cancelled, so there were actually no issues with my cancellation. Other than, apparently, Time Warner Cable's willingness to implicitly threaten me with legal action if I don't change my mind.